Building strong and lasting relationships with our clients is important to us. Lyxor in the UK is committed to providing a high standard of service to its clients at all times. However, we know that sometimes things can go wrong and when this happens we encourage clients to tell us about it. Informing us when you are unhappy with one of our products or services provides us with an opportunity to put the matter right and ensures that we improve our service to you and to all our clients generally.
Lyxor in the UK adheres to a rigorous Complaints Handling process, in accordance with the SG London Complaints Handling Policy and Procedure. A summary of which can be found here
If you have a complaint about Lyxor in the UK, you or a third party acting on your behalf may express your concerns, either verbally or in writing to:
We will do our very best to resolve your complaint as soon as possible, which means that we will investigate your complaint competently, diligently and impartially.